ISPI Atlanta Chapter Meeting January 31, 2013

Shifting the Performance Curve: The Value of Cloning Your Stars

Dr. Paul Elliott – President, Exemplary Performance

I attended the ISPI chapter meeting which was an interesting and valuable experience. Dr. Clinton was there and introduced me to several different people including John Gibbs, president of the Atlanta chapter of ISPI and Mike Law, senior manager of Learning Design at Home Depot. Here are some thoughts I captured during the presentation by Dr. Elliott:

  1. We tend to create work settings that impede the performance of those working in them
  2. Content out of context does not transfer
  3. Solid performers and stars are where the opportunity lies for developing improved performance
  4. Build deliberate/perfect practice into learning activities
  5. If you don’t know what’s most important, the chance of having the desired impact is minimalized
  6. The busiest people are not always the most productive
  7. People become satisfied when tasks are completed more so than for the results achieved
  8. Identify top performers and use a case-based approach ( not degrees, experience, etc.)
  9. You can’t identify your top performers by a performance appraisal alone
    1. Primary sources: stars, managers of stars
    2. Secondary sources: direct reports, peers, customers

STARS:

  • Produce greater results
  • Unconsciously competent
  • Consistently produce the greatest results
  • Can handle ambiguity
  • Focus on something and consistently work towards it

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